Legal

Accessibility Statement

Prepared: April 2026

Our commitment

BenefitMap is committed to making its website accessible to all users, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act 2010.

We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standard. This means we work to ensure that our website is:

  • Perceivable — information is presented in ways users can perceive.
  • Operable — all functionality is available via keyboard navigation.
  • Understandable — content and operations are clear and predictable.
  • Robust — content can be reliably interpreted by assistive technologies.

Compliance status

BenefitMap is partially compliant with WCAG 2.1 Level AA. We are actively working towards full compliance. The non-compliances and known issues are listed below.

Known issues

We are honest about the current state of our accessibility. The following areas are under active review and improvement:

  • Colour contrast on some interactive elements: certain button and link states may not meet the 4.5:1 contrast ratio required by WCAG 2.1 criterion 1.4.3. We are reviewing and updating our colour palette.
  • Screen reader optimisation for the matching results page: the benefit matching results page uses dynamic content updates. We are working to improve ARIA live region announcements so that screen reader users receive adequate feedback when results load or change.
  • Mobile navigation: the horizontal scrolling navigation bar on small screens may be difficult to navigate using switch access or other assistive input devices. We are evaluating alternative layouts.
  • Focus management after page transitions: in some cases, keyboard focus is not moved to the correct location following navigation. We are addressing this as part of our ongoing Next.js App Router implementation.

What we are doing

We are taking the following steps to improve accessibility:

  • Conducting accessibility audits of our most-used pages.
  • Testing with screen readers (NVDA on Windows, VoiceOver on macOS and iOS).
  • Reviewing all interactive components against WCAG 2.1 AA criteria.
  • Incorporating accessibility testing into our development process.

Reporting accessibility problems

We welcome feedback on the accessibility of BenefitMap. If you experience any barriers or have a suggestion for improvement, please contact us:

We aim to respond to accessibility feedback within 5 working days. If you need information in an alternative format (such as large print or plain text), please let us know in your message.

Enforcement procedure

If you are not satisfied with our response, or if you feel we have not adequately addressed your accessibility concern, you can contact the Equality and Human Rights Commission (EHRC), which is responsible for enforcing the Public Sector Bodies Accessibility Regulations in Great Britain:

If you are in Northern Ireland, contact the Equality Commission for Northern Ireland: equalityni.org, helpline 028 90 500 600.

Technical information

BenefitMap is built with Next.js 16 using the App Router, Tailwind CSS, and shadcn/ui components. We use semantic HTML5 elements, ARIA attributes where appropriate, and server-rendered content to maximise compatibility with assistive technologies.

The following technologies are relied upon for conformance: HTML, CSS, JavaScript, and WAI-ARIA. We support the last two major versions of Chrome, Firefox, Safari, and Edge.

Preparation of this statement

This statement was prepared in April 2026. It was last reviewed in April 2026. We will review this statement at least annually, or following any significant change to the website.