Terms of Service

Last updated: 23 April 2026

1. About BenefitMap

BenefitMap (“we”, “us”, “our”) is an online platform that helps disabled people and their families identify UK disability benefits, concessions and discounts they may be entitled to. BenefitMap is operated by [Company Name], registered in England and Wales.

By creating an account or using our website at benefitmap.co.uk, you agree to these Terms of Service. Please read them carefully.

2. Information only — not advice

BenefitMap provides general information about disability benefits and entitlements. We do not provide legal advice, financial advice, or benefits advice in the regulated sense. Nothing on this platform should be treated as a substitute for:

  • Professional welfare rights advice from an organisation such as Citizens Advice, Scope, or a disability law specialist
  • Official guidance from the Department for Work and Pensions (DWP) or the relevant administering body for any benefit
  • Legal advice from a solicitor in relation to an appeal or tribunal

Benefit rules, rates, and eligibility criteria change. We make every effort to keep information current but we cannot guarantee it is complete or up to date at the time you read it. Always verify eligibility directly with the issuing body before acting.

3. Your account

To use the personalised features of BenefitMap you must create an account. You are responsible for:

  • Keeping your login credentials confidential
  • All activity that occurs under your account
  • Providing accurate information when completing your profile
  • Notifying us immediately if you suspect unauthorised access

You must be 18 or over to create an account. Parents or carers may create an account on behalf of a disabled person for whom they have responsibility.

4. Acceptable use

You agree not to:

  • Use BenefitMap for any unlawful purpose
  • Attempt to gain unauthorised access to any part of the platform or its underlying systems
  • Provide false or misleading information in your profile that could affect benefit matching results
  • Use automated tools (scrapers, bots, crawlers) to extract data from the platform without our written permission
  • Reproduce, distribute, or commercially exploit any content from BenefitMap without written permission

5. Intellectual property

All content on BenefitMap — including text, guides, data, software, logos, and design — is owned by or licensed to us and is protected by UK copyright law. You may print or download individual pages for your personal, non-commercial use only.

Our guides are written from publicly available sources and verified official information. Where we cite external sources, copyright in those sources remains with their respective owners.

6. Limitation of liability

To the fullest extent permitted by law, BenefitMap and its operators will not be liable for any loss or damage arising from:

  • Reliance on information provided by the platform
  • A benefit application being refused, delayed, or awarded at a lower rate than indicated
  • Any interruption, suspension, or termination of the service
  • Any inaccuracy in benefit eligibility matching results

Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.

7. Third-party links

BenefitMap contains links to external websites including GOV.UK, local council portals, and benefit provider websites. These links are provided for your convenience. We have no control over the content of external sites and are not responsible for their accuracy or availability.

8. Termination

You may delete your account at any time from your account settings. We reserve the right to suspend or terminate accounts that breach these Terms or are used in a way that is harmful to other users or to the platform.

On account deletion, your personal data will be handled in accordance with our Privacy Policy.

9. Changes to these Terms

We may update these Terms from time to time. If we make material changes we will notify you by email or by a notice when you next log in. Continued use of BenefitMap after changes take effect constitutes acceptance of the revised Terms.

10. Governing law

These Terms are governed by the laws of England and Wales. Any disputes arising from your use of BenefitMap will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact

If you have questions about these Terms, please contact us at hello@benefitmap.co.uk.